Refund Policy

Thank you for shopping with DKAN Mobile Phones & Accessories Trading Co. L.L.C. We are committed to providing our customers with the highest level of satisfaction and ensuring a transparent and fair refund process. Please read the following policy carefully before seeking a refund.

Conditions for Requesting a Refund:
1. The product must be in its original packaging and condition, unused and undamaged.
2. Refunds can only be requested within 14 days from the date of purchase.
3. Proof of purchase, such as a receipt or order confirmation, must be available.

Requesting a Refund Process:
1. Write an email to info@dkan.app, stating your order details, reason for the refund, and attach any supporting evidence if required.
2. Our customer service team will review your request within 2 business days and notify you regarding the eligibility of your refund.
3. If approved, further instructions will be provided for the return of the product, and a Return Merchandise Authorization (RMA) number will be issued to you.
4. Please ensure that the product is securely packaged and sent back to our address within 7 days from receiving the RMA number.

Refund Processing Timeframe:
1. Once we receive the returned item, our team will inspect its condition.
2. If the product meets the refund requirements, the refund will be processed within 5 business days.
3. The refund will be issued through the original payment method used during purchase, unless stated otherwise.

Non-Refundable Circumstances:
Refunds may not be granted under the following circumstances:
1. Products that have been used, damaged, or altered by the customer.
2. Products returned without prior approval and a valid RMA number.
3. Items not purchased directly from our website, www.dkan.app.

Additional Information:
DKAN Mobile Phones & Accessories Trading Co. L.L.C. specializes in phone trading. All refunds will be subject to thorough inspection upon return. In case of any discrepancies found, we reserve the right to refuse a refund.

We recommend contacting our customer service team at info@dkan.app for any inquiries or assistance regarding your refund request.

Please note that this refund policy is subject to change without prior notice. Any updates will be reflected on our website.

Thank you for choosing DKAN Mobile Phones & Accessories Trading Co. L.L.C. for your purchase. We value your satisfaction and are committed to providing exceptional customer service.